.reply-workspace-container {
    max-width: 1280px;
    margin: 0 auto;
    padding: 6px 0;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

/* Карточка контекста входящего обращения */
.incoming-context-card {
    background: #ffffff;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    overflow: hidden;
    margin-bottom: 4px;
}

.incoming-textarea {
    width: 100%;
    display: block;
    box-sizing: border-box;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    padding: 10px 14px;
    font-family: inherit;
    font-size: 0.88rem;
    line-height: 1.5;
    color: var(--color-text-main);
    background: #ffffff;
    min-height: 76px;
    resize: vertical;
    outline: none;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.incoming-display-text {
    display: none !important;
}

.incoming-textarea:focus {
    border-color: var(--color-accent);
    box-shadow: 0 0 0 3px rgba(2, 132, 199, 0.12);
}

.incoming-display-text {
    font-size: 0.9rem;
    line-height: 1.5;
    color: var(--color-text-main);
    background: #f8fafc;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    padding: 12px 16px;
    white-space: pre-wrap;
    max-height: 160px;
    overflow-y: auto;
    box-sizing: border-box;
}

/* 1. Главная карточка редактора */
.client-editor-card {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);
    margin-bottom: 24px;
    overflow: hidden;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.client-editor-card:focus-within {
    border-color: #94a3b8;
    box-shadow: 0 0 0 3px rgba(2, 132, 199, 0.08);
}

.editor-header-bar {
    padding: 12px 20px 8px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 1px solid #f1f5f9;
}

.editor-header-left {
    display: flex;
    align-items: center;
    gap: 10px;
}

.editor-label {
    font-size: 0.86rem;
    font-weight: 700;
    color: #475569;
}

.editor-top-actions {
    display: flex;
    align-items: center;
    gap: 8px;
}

.editor-textarea.is-readonly {
    background-color: #fafbfc;
    color: #334155;
    cursor: default;
}

.key-badge-hint {
    font-size: 0.8rem;
    color: #94a3b8;
    user-select: none;
    opacity: 0.45;
    transition: opacity 0.15s ease, color 0.15s ease;
}

.key-badge-hint.active {
    opacity: 1;
    color: #0284c7;
}

.key-badge-hint kbd {
    background: #f1f5f9;
    border: 1px solid #e2e8f0;
    border-radius: 4px;
    padding: 2px 6px;
    font-size: 0.76rem;
    font-family: inherit;
    color: #475569;
    transition: background-color 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.key-badge-hint.active kbd {
    background: #e0f2fe;
    border-color: #bae6fd;
    color: #0369a1;
}

.btn-icon-clear {
    background: transparent;
    border: none;
    color: #94a3b8;
    cursor: pointer;
    padding: 4px;
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: color 0.15s ease, background 0.15s ease;
}

.btn-icon-clear:hover {
    color: #dc2626;
    background: #fee2e2;
}

/* 2. Область Ghost-Text редактора */
.editor-input-wrapper {
    position: relative;
    width: 100%;
    min-height: 140px;
}

.ghost-overlay {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    margin: 0;
    padding: 8px 20px 14px 20px;
    border: 0;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    font-size: 15px;
    font-weight: 400;
    line-height: 1.6;
    text-align: left !important;
    letter-spacing: normal;
    word-spacing: normal;
    text-rendering: optimizeLegibility;
    -webkit-font-smoothing: antialiased;
    white-space: pre-wrap;
    word-break: break-word;
    overflow-wrap: break-word;
    pointer-events: none;
    box-sizing: border-box;
    overflow-y: hidden;
    overflow-x: hidden;
    color: transparent;
    z-index: 1;
}

.incoming-display-text {
    display: none !important;
}

.typed-ghost-mirror {
    color: transparent;
    opacity: 0;
    user-select: none;
    pointer-events: none;
    display: inline !important;
    white-space: pre-wrap !important;
}

.ghost-completion-text {
    color: #94a3b8;
    user-select: none;
    pointer-events: none;
    display: inline !important;
    white-space: pre-wrap !important;
    text-align: left !important;
    opacity: 0;
    transition: opacity 0.14s cubic-bezier(0.16, 1, 0.3, 1);
}

.ghost-completion-text.visible {
    opacity: 1;
}

.ghost-tab-badge {
    display: none;
    align-items: center;
    gap: 3px;
    margin-left: 6px;
    padding: 1px 6px;
    font-size: 11px;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, monospace;
    font-weight: 600;
    line-height: 1.4;
    color: #475569;
    background-color: #f1f5f9;
    border: 1px solid #cbd5e1;
    border-radius: 4px;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.08);
    vertical-align: middle;
    user-select: none;
    pointer-events: none;
    white-space: nowrap;
    opacity: 0;
    transition: opacity 0.14s cubic-bezier(0.16, 1, 0.3, 1);
}

.ghost-tab-badge.visible {
    display: inline-flex !important;
    opacity: 1;
}

body.theme-dark .ghost-tab-badge {
    color: #94a3b8;
    background-color: #1e293b;
    border-color: #334155;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.3);
}

.editor-textarea {
    position: relative;
    display: block;
    width: 100%;
    min-height: 140px;
    margin: 0;
    padding: 8px 20px 14px 20px;
    border: 0;
    outline: none;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    font-size: 15px;
    font-weight: 400;
    line-height: 1.6;
    letter-spacing: normal;
    word-spacing: normal;
    text-rendering: optimizeLegibility;
    -webkit-font-smoothing: antialiased;
    color: #0f172a;
    background: transparent;
    resize: vertical;
    box-sizing: border-box;
    white-space: pre-wrap;
    word-break: break-word;
    overflow-wrap: break-word;
    overflow-y: auto;
    overflow-x: hidden;
    z-index: 2;
}

/* 3. Нижняя панель внутри карточки редактора */
.editor-bottom-bar {
    padding: 10px 20px;
    border-top: 1px solid #f1f5f9;
    background: #ffffff;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.bottom-left-actions {
    display: flex;
    align-items: center;
    gap: 12px;
}

.btn-ai-solution {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 14px;
    background-color: #0284c7;
    color: #ffffff;
    border: none;
    border-radius: 8px;
    font-size: 0.82rem;
    font-weight: 600;
    cursor: pointer;
    transition: background-color 0.15s ease, transform 0.1s ease;
}

.btn-ai-solution:hover {
    background-color: #0369a1;
}

.btn-ai-solution:active {
    transform: scale(0.98);
}

.ai-sparkle-icon {
    font-size: 0.95rem;
}

.char-counter {
    font-size: 0.8rem;
    color: #64748b;
    font-weight: 500;
}

.bottom-right-hints {
    display: flex;
    align-items: center;
    gap: 8px;
    user-select: none;
}

.hotkey-pill kbd {
    font-size: 0.78rem;
    font-weight: 600;
    color: #64748b;
    font-family: inherit;
}

.hotkey-divider {
    color: #cbd5e1;
    font-size: 0.8rem;
}

/* 4. Сетка метаданных (5 карточек в ряд) */
.triage-bottom-grid {
    display: grid;
    grid-template-columns: repeat(5, 1fr);
    gap: 14px;
}

@media (max-width: 1200px) {
    .triage-bottom-grid {
        grid-template-columns: repeat(3, 1fr);
    }
}

@media (max-width: 768px) {
    .triage-bottom-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 640px) {
    .triage-bottom-grid {
        grid-template-columns: 1fr;
    }
}

.meta-card {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    padding: 14px 18px;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
    display: flex;
    flex-direction: column;
    justify-content: space-between;
    min-height: 86px;
}

.meta-label {
    font-size: 0.78rem;
    font-weight: 600;
    color: #64748b;
    margin-bottom: 6px;
    display: block;
}

.select-wrapper {
    position: relative;
    width: 100%;
}

.meta-select {
    width: 100%;
    padding: 7px 12px;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    font-size: 0.88rem;
    font-weight: 500;
    color: #0f172a;
    background-color: #ffffff;
    outline: none;
    cursor: pointer;
    transition: border-color 0.15s ease;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.meta-select:focus {
    border-color: #0284c7;
}

/* 5. Карточка РИСК СРЫВА SLA */
.sla-risk-card {
    border: 1px solid var(--color-border);
    background: #ffffff;
    transition: border-color 0.2s ease;
}

.sla-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 4px;
}

.sla-header-title {
    font-size: 0.78rem;
    font-weight: 700;
    color: #1e293b;
    letter-spacing: 0.3px;
    text-transform: uppercase;
}

.sla-risk-badge {
    font-size: 0.72rem;
    font-weight: 600;
    padding: 2px 8px;
    border-radius: 999px;
    line-height: 1.3;
}

.badge-green {
    background-color: #dcfce7;
    color: #15803d;
}

.badge-yellow {
    background-color: #fef3c7;
    color: #b45309;
}

.badge-red {
    background-color: #fee2e2;
    color: #b91c1c;
}

.badge-neutral {
    background-color: #f1f5f9;
    color: #64748b;
}

.sla-card-metric {
    display: flex;
    align-items: baseline;
    gap: 6px;
    margin-bottom: 8px;
}

.sla-pct-value {
    font-size: 1.65rem;
    font-weight: 800;
    line-height: 1.1;
    color: #10b981;
}

.sla-pct-value.text-yellow {
    color: #f59e0b;
}

.sla-pct-value.text-red {
    color: #ef4444;
}

.sla-pct-value.text-muted {
    color: #94a3b8;
}

.sla-metric-subtext {
    font-size: 0.78rem;
    color: #64748b;
    font-weight: 500;
}

.sla-progress-track {
    width: 100%;
    height: 6px;
    background-color: #f1f5f9;
    border-radius: 999px;
    overflow: hidden;
}

.sla-progress-fill {
    height: 100%;
    border-radius: 999px;
    transition: width 0.3s ease, background-color 0.3s ease;
}

.fill-green {
    background-color: #10b981;
}

.fill-yellow {
    background-color: #f59e0b;
}

.fill-red {
    background-color: #ef4444;
}